How to "Claim My Account"

Go to: https://www.grayson.edu
Click on "MyViking"
Click on "Lookup Student ID" (Note: Only 2 of the 3 fields are needed)
Click on "Claim My Account"
Select account type: "Student"
Enter account information
Passwords must be a minimum of 8 characters in length, and contain 3 of the 4 requirements:
- 1 upper case character
- 1 lower case character
- 1 number
- 1 special character (example: ! @ # $ %, etc)
Passwords cannot contain your first name, last name, or a password you’ve used in the past
Setup Challenge Questions and Help Desk Questions, click “Save” in the bottom right corner

Forgot Your Password?

Go to: https://www.grayson.edu
Click on "MyViking"
Click on “Forgot My Password”
Enter your username (Note: Username is not an email address)
Answer challenge questions

Error Message	Cause	Resolution
Login: Authentication Failed	Incorrect Username or Password	“Forgot My Username” “Forgot My Password”
Login: Authentication Failed	Auto-Fill / auto-populated old information	Manually type information into each field. Avoid Auto-Fill / auto-populated information
Claim My Account: LOOP (page resets/redirects back to policy page)	Account has been claimed	“Forgot My Username” “Forgot My Password”
Forgot My Username: No unique records found	Information does not match your application/account	Enter the PERSONAL email address, name, or student ID number associated with your application/account
Forgot My Password: Your password can not be retrieved for one of the following reasons	Incorrect username	“Forgot My Username”
Forgot My Password: Your password can not be retrieved for one of the following reasons	Account has not been claimed	“Claim My Account”
Lookup Student ID: Bad Request: No student ID found	Incorrect information entered	Enter the username, date of birth, or SSN associated with your application/account
Claim My Account: At least one answer is too short. Minimum length: 3	Challenge question answer is too short.	Answers must be at least 3 characters in length. If two words are used, the first word must be longer than 3 characters.

Helpful Hints:

If you receive an error message, please try any of the following instructions before logging in, claiming your account, or resetting your password:

Remove all spaces after the information entered into each field
Do not use auto-populated or AutoFill when entering your information
Clear your browser history and cache: Instructions
Open a “new incognito window” in Google Chrome: Instructions
Try logging in on a different device (phone, tablet, laptop, etc)
Open a different browser (Internet Explorer, Mozilla Firefox, etc)
After logging into MyViking, Enable Popups: Instructions
Check the status of Canvas: https://status.instructure.com/

Free Office365 for Grayson College students!

Go to: https://www.grayson.edu or gcidentity.grayson.edu
Click on "MyViking" and login
Click on "Office365" icon
Enter Grayson College student email address (@vikings.grayson.edu)
- If you encounter an error, submit a HelpDesk ticket to "Canvas & Portal Helpdesk"

Grayson College parking permit, click here to register now!

You will need the following information:

Your student ID number
- Go to: gcidentity.grayson.edu
- Click on "Lookup Student ID" (Note: Only 2 of the 3 fields are needed)
Your license plate number
The make (Chevrolet, Ford, Chrysler), the model (Avenger, Mustang, Silverado), color, and year of the vehicle(s)
Your contact information

Please visit the Campus Police office to pickup your parking permit after submitting the parking permit form online.

Contact Information

Admissions & Records	admissions@grayson.edu	903-463-8604
Advising	advising@grayson.edu	903-463-8699 or 903-415-2531
Business Office	businessoffice@grayson.edu	903-463-8718
Canvas	canvas@grayson.edu	903-415-2665
CWL / Continuing Ed	cwl@grayson.edu	903-463-8765
Dual Credit	dualcredit@grayson.edu	903-415-2530
Financial Aid	financialaid@grayson.edu	903-463-8794
Graduation	graduation@grayson.edu	903-463-8758
Recruiting	recruiting@grayson.edu	903-463-8603 or 903-415-2532
Transcripts	transcripts@grayson.edu	903-415-2546
Help Desk	helpdesk@grayson.edu	903-415-2591 (Mon - Fri: 8am - 4pm) 903-467-0092 (Mon - Thurs: 6pm - 9pm)

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Recent News

JUL2018

MyViking Metadata Error

The MyViking portal is currently down. The page will display a "Metadata" error. We apologize for any inconvenience this may cause you and appreciate your patience as we work to resolve this...

MAR2018

Login Issues

Due to critical system maintenance, you may experience intermittent login issues for MyViking, Canvas, and Grayson Email starting at 4pm on 03/09/18. We apologize for any inconvenience this may...

FEB2018

Login Issues

** NOTICE ** We are currently experiencing a hardware issue which is effecting the login process to the MyViking portal, Grayson Email, and other services. We apologize for any inconvenience...